Effective date: September 18, 2026
Last updated: September 18, 2026
These Terms of Service govern access to etranslata.com and purchases of translation, editing, proofreading, localization, transcription, interpreting, and related language services from eTranslata, LLC (“eTranslata,” “we,” “us,” or “our”). By using the website, accepting a quote, submitting an order, or authorizing work, you agree to these Terms and the quote or order confirmation for your project. If you act for an organization, you represent that you have authority to bind it.
1 Eligibility and authority
You must be at least 18 years old and legally able to enter a contract. You may not use the website or services in violation of law, sanctions, export controls, court orders, or the rights of another person. We may decline a project when its content, requested use, deadline, language pair, subject matter, or legal or safety risk falls outside our capabilities or policies.
2 Quotes orders and contract formation
A quote is based on the information and files available when it is issued and is valid only for the period shown on the quote. A binding project begins when we accept the order and payment or other approved payment arrangement. The quote, order confirmation, and any written change order are incorporated into these Terms. If they conflict, the change order controls, followed by the order confirmation or quote, then these Terms.
We may revise pricing or timing if the source material is incomplete, inaccurate, illegible, corrupted, materially different from what was quoted, or changed after approval. We will request authorization before performing materially out-of-scope work.
3 Customer responsibilities
You are responsible for providing complete, accurate, legible source material; the intended audience and purpose; required terminology, style, formatting, certification, and delivery specifications; and any receiving-authority requirements. You must promptly answer questions and review deliverables. Delays, omissions, or changes from you may change the price or delivery date.
You represent that you own or have permission to provide and authorize us to process all submitted materials, including personal information and third-party content. Do not submit information you are prohibited from sharing.
4 Performance and use of qualified providers
We will perform the services with reasonable professional care according to the agreed scope. We may use employees, independent translators, editors, interpreters, reviewers, and vetted service providers to complete a project. We remain responsible for coordinating the services we sell. Project materials may be shared with those providers only as reasonably necessary to perform the work, subject to applicable confidentiality obligations.
Unless the quote expressly states otherwise, we may select appropriate translation and quality-assurance tools. We will not use customer content to train a public generative artificial-intelligence model without the customer’s express permission. Projects requiring specific security controls, human-only translation, a business associate agreement, data residency, or prohibition of particular tools must be agreed in writing before work begins.
5 Confidentiality and sensitive material
We will use commercially reasonable measures to protect nonpublic project materials and will disclose them only as needed to perform the services, administer the project, comply with law, enforce our rights, or respond to an emergency. Confidentiality obligations do not apply to information that is public through no breach by us, already lawfully known to us, independently developed, or lawfully received without a duty of confidentiality.
Standard website ordering is not automatically designed for classified information, export-controlled technical data, payment-card numbers within source files, or protected health information subject to HIPAA. Do not submit such material unless we have first confirmed the required handling terms in writing. Our Privacy Policy separately explains our processing of personal information and is incorporated by reference.
6 Fees taxes and payment
Prices and payment schedules appear in the quote or checkout. Unless stated otherwise, fees are in U.S. dollars and payment is due before work begins. You are responsible for applicable taxes, duties, bank charges, and approved out-of-scope charges, except taxes imposed on our net income. Overdue business invoices may accrue the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs, if stated on the invoice and permitted by law.
7 Changes and additional work
Changes to source text, instructions, format, language pair, purpose, audience, certification, or deadline after authorization are a change in scope. We may pause work and provide a revised fee and schedule. A correction of our in-scope translation is not additional work. A preference change, new source content, new required format, or requirement not disclosed before quoting may be billed separately.
8 Delivery review revisions and final acceptance
We deliver using the method stated in the order. Delivery dates are good-faith estimates unless the quote expressly identifies a guaranteed deadline and remedy. You must review the deliverable promptly and provide one consolidated list of specific concerns, preferably with source references and desired terminology.
We provide reasonable reviews and revisions at no additional charge for in-scope errors or omissions reported within 10 calendar days after delivery. We may ask for clarification and may use a qualified reviewer. Free revisions do not cover changed source material, new instructions, subjective preference changes that conflict with the approved brief, third-party edits, or added services.
Final acceptance occurs when you (a) confirm acceptance in writing, (b) use or submit the deliverable without reserving a reported issue, or (c) do not request an in-scope correction within 10 calendar days after delivery. We may agree in writing to a longer review period. Acceptance does not waive rights that cannot lawfully be waived.
After final acceptance and release of the certified or final deliverable, any additional changes require a new order.
9 Cancellation refunds and project pauses
The Refund and Cancellation Policy posted on the website is incorporated into these Terms. In summary: you may cancel for a full refund before the project is assigned or work begins. Once the project is assigned and work begins, the order cannot ordinarily be canceled and payments are nonrefundable because professional capacity has been committed and compensable work has begun. Any rights required by applicable law remain unaffected.
If you delay necessary feedback or materials for more than 30 days, we may place the project on hold. After written notice, we may close a project inactive for 60 days and invoice completed work. Restarting may require a new quote and schedule.
10 Translation quality and receiving authority requirements
Translation involves professional judgment, and reasonable linguists may choose different wording. We do not warrant that a translation will produce a particular legal, immigration, academic, medical, commercial, search-engine, or other outcome. Government agencies, courts, universities, employers, and other recipients set their own requirements and may change them. You are responsible for confirming those requirements before ordering. A rejection by a third party is not by itself proof of a translation defect or a basis for refund unless we expressly guaranteed that result in writing.
A translation is not legal, medical, tax, immigration, or other professional advice. Certified translation means the certification described in the order; it does not mean that a government body has preapproved the document. Notarization, apostille, legalization, sworn translation, and certified copies are separate services unless expressly included.
11 Intellectual property
You retain ownership of your source materials. After full payment, and subject to third-party rights, we assign to you any copyright interest we own in the final custom translation created specifically for your project. We retain ownership of our preexisting materials, methods, glossaries, templates, software, workflows, know-how, and general linguistic knowledge. To the extent our preexisting material is embedded in a deliverable, we grant you a nonexclusive, worldwide, perpetual license to use it as part of that deliverable.
Feedback may be used to improve our services, but we will not publicly identify you or disclose confidential project content without permission.
12 Website and acceptable use
The website and its original content are owned by or licensed to eTranslata. You may not interfere with the website, bypass security, introduce malicious code, scrape or harvest data contrary to posted controls, impersonate another person, or use the services to create unlawful, fraudulent, defamatory, infringing, or harmful content. We may suspend access or reject an order to protect users, providers, systems, or legal rights.
13 Third party services and links
Payment processors, file-transfer services, shipping carriers, platforms, and linked websites are operated by third parties. Their terms and privacy practices may apply. We are not responsible for a third party’s independent acts, outages, or content, but this provision does not limit responsibility that applicable law places on us for our own service.
14 Disclaimers
Except for express commitments in a quote and warranties that cannot be excluded by law, the website and services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. We do not promise uninterrupted website access, error-free source files, or that every recipient will accept a deliverable.
15 Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, goodwill, or business opportunity, arising from a project or the website, even if advised that such loss is possible. To the maximum extent permitted by law, eTranslata’s total aggregate liability arising from a project will not exceed the amount you paid eTranslata for that project.
These limits do not apply to liability that cannot lawfully be limited, and they may not apply to some consumers. Nothing in these Terms excludes liability for fraud, willful misconduct, or any other liability that applicable law prohibits us from excluding.
16 Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless eTranslata and its personnel from third-party claims, losses, and reasonable expenses arising from source materials you lacked authority to provide, your unlawful use of a deliverable, or your material breach of these Terms. This obligation does not apply to the extent a claim was caused by eTranslata’s breach, negligence, or willful misconduct. Consumer rights that cannot be waived remain unaffected.
17 Events beyond reasonable control
Neither party is responsible for delay caused by events beyond its reasonable control, including natural disasters, widespread outages, cyberattacks, war, terrorism, civil disorder, labor disruption, government action, or the sudden unavailability of a rare-language specialist. The affected party will use reasonable efforts to notify the other and resume performance. Payment remains due for work completed.
18 Governing law and disputes
Before filing a claim, please send a written description of the dispute and requested resolution to support@etranslata.com. The parties will attempt in good faith to resolve it for 30 days. These Terms are governed by Florida law, without regard to conflict-of-law rules. Subject to mandatory consumer law and small-claims jurisdiction, the state and federal courts serving Pinellas County, Florida will have exclusive jurisdiction.
If you are a consumer, this choice of law and forum does not deprive you of nonwaivable protections or a forum available under the law of your place of residence. Nothing prevents either party from seeking urgent injunctive relief for misuse of intellectual property, confidential information, or systems.
19 International consumers
We operate from Florida, United States. If mandatory law in your country gives you cancellation, conformity, refund, or other rights that cannot be waived, those rights control. Where law permits you to request that a service begin during a statutory withdrawal period, checkout may require your express request and acknowledgment that you may owe for work performed and may lose the withdrawal right after full performance. We may restrict sales in jurisdictions we are not prepared to serve.
20 Changes to these Terms
We may update these Terms prospectively. The “Last updated” date will change when we do. The version accepted with an order ordinarily governs that project unless the parties agree otherwise or law requires a change. Material changes will not retroactively reduce rights for a paid project.
21 General provisions
If a provision is unenforceable, it will be modified only as much as necessary and the rest will remain effective. A waiver must be in writing and applies only to that instance. You may not assign an order without our written consent; we may assign these Terms in connection with a merger, reorganization, sale of assets, or successor business, subject to applicable law. These Terms, the applicable quote or order, the Refund and Cancellation Policy, and the Privacy Policy are the entire agreement about the services covered.
22 Contact
eTranslata, LLC
7901 4th St N Ste 300, St. Petersburg, FL, US 33702
support@etranslata.com
https://etranslata.com